Legal

Cookie Policy

Last updated: March 2026

This Cookie Policy explains how OnTrace.ai Ltd ("ONTRACE.AI", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website or use our platform. It explains what these technologies are, why we use them, and your rights to control our use of them. For privacy-related questions, contact us at .

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information to the owners of the site.

Cookies are set by the website you are visiting (first-party cookies) or by third parties providing services on that website, such as analytics providers (third-party cookies). Cookies can be "session cookies" which expire when you close your browser, or "persistent cookies" which remain on your device for a set period.

We also use similar technologies such as web beacons, pixel tags, and local storage where appropriate. For simplicity, we refer to all of these collectively as "cookies" throughout this policy.

How We Use Cookies

We use cookies to:

Keep you signed in and maintain your session state across the platform
Remember your preferences, settings, and customisations
Understand how visitors use our website so we can improve it
Detect and prevent fraud and security threats
Measure the effectiveness of our marketing campaigns
Provide customer support and chat functionality

We do not use cookies to collect or store sensitive personal information such as passwords, payment details, or health data.

Types of Cookies We Use

Strictly Necessary Cookies

Always Active

These cookies are essential for the platform to function and cannot be disabled. They are typically set in response to actions you take, such as logging in, setting privacy preferences, or filling in forms. You can configure your browser to block these cookies, but some parts of the platform will not work as a result.

Examples

Session authentication tokens
Security and CSRF protection cookies
User preference and consent state cookies

Performance & Analytics Cookies

Optional

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our platform. They help us understand which pages are most and least popular and how visitors navigate the site. All information collected by these cookies is aggregated and therefore anonymous.

Examples

Page view and session duration tracking
Error and crash reporting
Feature usage analytics

Functional Cookies

Optional

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our platform. If you do not allow these cookies, some or all of these features may not function correctly.

Examples

Language and region preferences
UI theme and layout preferences
Live chat and support widget state

Marketing Cookies

Optional

These cookies may be set through our website by our advertising partners. They are used to build a profile of your interests and show you relevant content on other sites. They work by uniquely identifying your browser and device. We do not use behavioural advertising cookies on the platform itself — only on public marketing pages.

Examples

Conversion tracking from ad campaigns
Retargeting pixels (marketing pages only)
Social media integration cookies

Third-Party Cookies

Some cookies on our site are set by third-party services that appear on our pages. These third parties may include analytics providers, customer support tools, and marketing platforms. These third parties have their own privacy and cookie policies, and we encourage you to review them.

We only work with third-party providers who offer appropriate data protection guarantees and, where required, process data under standard contractual clauses or equivalent safeguards.

Managing Cookies

You have the right to decide whether to accept or decline optional cookies. When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or customise your preferences. You can update your preferences at any time through the cookie settings link in our website footer.

You can also control cookies through your browser settings. Most browsers allow you to view, block, or delete cookies stored on your device. Please note that blocking strictly necessary cookies will impact the functionality of the platform. For guidance on managing cookies in your browser, visit the following links:

Google Chrome — Settings > Privacy and security > Cookies
Mozilla Firefox — Settings > Privacy & Security > Cookies
Safari — Preferences > Privacy > Manage Website Data
Microsoft Edge — Settings > Cookies and site permissions

For information about opting out of interest-based advertising, you may also visit youronlinechoices.eu (EU/UK) or optout.aboutads.info (US).

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or improvements to our practices. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

OnTrace.ai Ltd

Email: